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FREQUENTLY ASKED QUESTIONS &  THEIR ANSWERS

Q. I use a downloadable email marketing software and smtp server from smtp.com. Why should I shift to Realva.? In other words what is the advantage of shifting to Realva than my existing email marketing services?

A.Downloadable email marketing softwares with external smtp servers can only be used for sending low volume email newsletters to a subscribed email list. If you use servers from smtp.com or any other companies who provides the SMTP server alone, to send promotional / marketing emails to a huge volume purchased opt-in email list, within maximum two week you can see that they terminate your account accused of spamming and will not refund your money. Our software works on a different technology where in the software rotates the 16 to 32 IPs of the server to send emails. Due to very little emails of less than 100 emails per hour are send from a single IP, when spam complaints come, they get diverted into different IP addresses, and hence, even if you send huge volume emails to a purchased opt-in list, the probability of server getting shut down due to spam complaints are very less. And you can use your account to send emails for long months without problems. In the very rare cases of server shut downs or IP black listing which may happen, you can always get fresh IPs or a new server where we can install the software again and use it for sending bulk emails. Ie we normally doesn’t terminate an account of customer unless the customer uses our software for fraud or illegal activities.

Q. User already has another downloadable email marketing software and needs only the server. Is it possible?

A. The importance of using our technology – ie the software installed WITHIN the server with IP rotation enabled is explained in the previous question. The problems faced by the customers  when they use smtp servers from those companies who provides the server alone, along with external third party emailing softwares they might already have, are also explained in the previous question. We donot provide the server alone.  Our package comes with software bundled with the server. For sending promotional / marketing emails, this is the only successful technology presently available in the global market. If you buy smtp servers from any other companies and use it for sending emails to a purchased email list using the software you might already have, they(server providers) will immediately shut down your account regardless of whether you have or donot have rights to send emails to the opt-in list which you have purchased.

Q. How many emails per day can be send using your software and server?

A. Theoretically, a customer can send UNLIMITED number of emails per day. But the maximum speed of sending is around 3000 emails per hour from a VPS and around 15,000 to 20,000 emails per hour from a dedicated server. However we recommend our customers not to send more than 50,000 emails per day from a VPS and 100,000 emails per day from a dedicated server. We recommend all our customers to go for a dedicated server and not a vps although the cost is a little high.

Q. What is the inbox delivery % using your software.  Does your software check spam content before sending email and if anybody complain, Will you be shutting down the service or my website.

You can expect more than 75% of inbox delivery rate when sending more than 50K emails per day. When you send less than 5K emails per day you can expect more than 95% inbox delivery rate. Yes we have spam checker tool in our software and you can use this tool to reduce the spam score of your email content so that all of them reaches inbox and not the spam folder. Shutting down of the server very rarely happens because of the spam complaints getting spilt into different IP addresses. There is also option to get fresh IPs on a regular monthly basis. And in the very rare cases where it may happen, we allows you to continue using our services after getting an agreement from you that you will not use our services to send spam / illegal /fraud email messages.

Q. Why should I use Realva even though 100% inbox delivery guarantee is not there for sending my promotional email marketing campaign.?

A.   When you are sending more than 50K emails per day to a purchased opt-in email list, you cannot expect 100% inbox delivery since lots of email ids in your list may be fake and may get bounced. Higher bounce rate and spam complaints may affect your inbox delivery percentage. But still, our customers are getting around 3% to 5% open rates from a marketing email campaign. Our customers are re-ordering additional server installations from us because of this open rate. The screenshot described in the website is of one of our real customers from South Africa. Please check the campaign statistics image and find it out yourself. All that matters to you as a customer is the ROI (return on investment) on the amount you spend on email marketing. Ie how much sales you got for your product / service. And when you calculate the income from selling your product / service with respect to the amount you invest in email marketing with Realva, you will see that it is really worth catching.

Q. I need 100% inbox delivery guarantee. Can you offer me this?

A. Yes. We have another technology – a downloadable email marketing software with smtp server in partnership from the worlds’ second largest smtp server provider company. when using this technology, we can guarantee you 100% inbox delivery. But this technology cannot be used for sending emails to a purchased email list or for marketing purposes. You are allowed only to send regular newsletters to an existing client base. Please write to support@realva-support.com if you want this software and server. Price for it is comparatively higher – starts from $9 for sending  5000 emails.

Q. Do we have to upload email data in vps using your software? In that case what about the privacy of my email list. Will use copy my email list data ?

A. You will have to create the email campaigns and upload customer database and then send it through your server. Neither do our staff , or our other customers has access to your email list database, nor do we copy your data to anywhere else. Your data will remain on your VPS whose usernames and passwords are safe in your custody. Please see our privacy policy in the website regarding this.

Q. For our company we need to send emails with our official company domain  as sender email id, is it possible?

A. User can use ANY existing email id as sender email id with our software.

Q. I am not a technical guy. Can you install the software in the server and make my software ready to use?

A. After you purchase the software for $195 and the server for $79, installation of software on server, setting up the configurations and all the rest of the procedures will be done by us without any extra charges and we will deliver the completely functional software to you with login details. All what you need to do is to login to your software using the user name and password we provide and then just send the emails. That is all. You need not know anything about the technical’s to use the software.

Q. Will my IP be exposed or will my ISP blocks me from sending emails?

A. No. You are sending emails from the IPs provided by our hosting providers and your IP will never by exposed or your ISP has nothing to do with your email campaign.

Q. I am located in Uganda (country name). Can I still use your software and services?

A. Our software and services can be used by anybody in any country in the world. Wherever you are located, if you have an internet connection, you can login to the url of your software and send emails.

Q. How long will it take to receive the product after making the payment?

A. Email lists are dispatched as downloadable links within 10 working minutes after making the payment.  We can also send the lists in DVD /  USB Flash drive upon request. Software will be installed on the server and the complete configurations will be done by us and login details to access the software will be dispatched within 24 to 48 hours of ordering. Ie within 24 to 48 hours of making the payment our customers will be able to start sending unlimited emails.

Q. Can I get a full refund if your product seemed to be worthless to me?

A. Yes. If our software turns out to be worthless to you, you will get a full refund of your money. Please see our Refund Policy in the website.

Q. Where are your servers located. Where is your company located?

A. All Servers are located in USA Datacenters. Our Sales Agent is Plimus in california, USA. Our development center & call center is in kerala, India.

Q. How long have you been into this email marketing business? How reliable are you?

This is our 5^th year in business. We have around 4,500 customers worldwide. We are a limited company registered under company act, government of India. We are located in Thrissur INFOPARK, a 42 acre campus which is a government of kerala undertaking. Please goto any Domain lookup websites (For eg http://www.who.is ) and search for the domain name www.realvatechnologies.com to find the year established. The website was registered on 2007 march. If you have any doubts regarding products before you purchase, you can always call us by phone and enquire during the working hours - 8:30AM till 1:30AM (17 hours a day IST) Mon- Fri.

Q. Are there any long term contracts or can I pay on a month to month basis?

A. The price of the software is ONE TIME and once purchased, customer can use it for lifetime without any extra charges. But the hosting charges for VPS or Dedicated Server have to be paid monthly. There are no long term contracts and customer needs to pay only on a month to month basis. Customer can cancel the service at any time and will not be billed again.

Q. What all payment options do you offer?

A. We offer credit card / debit card payments, moneybookers, paypal, phone/fax orders, bank wire transfer, western union, moneygram, liberty reserve, check, cash deposit & money order. For offline payment options , please visit http://www.realvatechnologies.com/offlinepayment.aspx

Additional Questions

Q. User wants to buy a domain .info for VPS, since its cheap?

A.  User can purchase the .info domain for VPS for $2 per year from www.godaddy.com. After purchase send the domain control panel details to support@realva-support.com inorder for us to install the software

Q  Can I order VPS or Dedicated server from any other companies and use it with your software?

A.  Yes. That is possible. We can also install our software in any external server provided by our customers without any extra charges.  But we advise our customers to get servers from our recommended server providers because their servers are bulk email friendly.  Not all server provider companies allow their servers to be used for sending bulk emails. Also not all server provider companies are willing to provide 16 to 32 extra IPs on their servers.  

Q. If I am purchasing the server from my own server provider, what should be the configuration of the server which I should purchase?

Customer has to purchase a linux dedicated server or VPS with multiple IPs and cPanel/WHM control panel with cent os 5 operating system. Minimum 1GB ram is advisable for better performance. Any processing configuration and hard disk space can be chosen. Initially you may order only 4 or 6 IPs. After getting the server and installations has been done, you can increase the number of IPs to 16 or more. This is due to the reason that normal server providers will not give you 16 IPs initially. After making the payment for the software, user has to send the hosting control panel details and server details, like cpanel and whm. After sending the details all the rest will be handled by our system administrators including full setup and installation of the software.

Q. User is running a campaign and it is very slow.  After 11 hours, it has only sent 1700 emails.

A.  This happens very rarely with some hosting providers, where in the customer has purchased a VPS and not a dedicated server. A VPS is a virtual private server which is hosted in a shared envirornment. Which means, a single dedicated server has been splitted into many VPS by the hosting provider. In this case, the resources like RAM (Memory), Processing speed and other factors may be shared with other users of the server. If other users are using their part of the machine (server) heavily, then the available resources to our customer may be limited due to sharing. Normally this doesn’t happens. But if it happens in very rare cases, the customer will have to upgrade the VPS account to a dedicated server with same hosting provider or cancel their VPS account and get a full refund from the hosting provider. It is always better to order a dedicated server for sending more than 50K emails per day although the cost for dedicated linux server will be a little higher than the VPS.

Q. Is it legal to send bulk emails? What happens when people who receive our emails complaint of spamming?

A. It is 100% legal to send bulk emails to an opt-in list even if it is a purchased email list. But there are certain guidelines you must follow in order to comply with the anti-spam policies set by different government organizations which will be given to you upon delivery of our software. Our software uses multiple IPs of the server (16 to 128 Dedicated Static IPs) to send emails in such a manner that after every single email is send, the sender IP will be changed. So when spam complaints are filed by the recipients who receive emails from our customers, they get split up into different IPs. The result is that, for a particular IP, the number of spam complaints will be very less and hence, the IPs very rarely are blacklisted and the customers can use their servers for very long without problems. Apart from this we give detailed guidelines to our customers on how to make their campaigns CAN-SPAM Compliant and avoid being marked as SPAM. In the worst cases of server shut down due to heavy spamming, we give provision for our customers to purchase new fresh server after getting a signed agreement from them wherein customer agrees to follow the anti-spam guidelines which are mentioned in the agreement.

Q. How to prevent IP’s from getting blacklisted?

A.  Software works with multiple dedicated IP addresses (16 to 128) in rotation. ie after every single email is sent, sending IP will change. Due to very little emails, being send from a single IP per day, spam complaints are reduced and IPs are very rarely found to be blacklisted. This feature makes our software the favorite of email marketers who need to send huge volume promotional / marketing email messages.

 Q. How many IPs come with your pricing and how much does an extra IP cost ?

A. When you get the software you will get 16 IP'S. And for adding on additional IP'S it will cost you $1 per each additional IP. You can get upto 128 IPs but more than 32 IPs is not recommended.

Q. We need a bulk mail server where we would require 500,000 mails a day.

A.  Although you can send unlimited number of emails using the server, the speed of sending varies depending upon the processing capacity and RAM of the server. VPS can have maximum 2000 to 3000 emails per hour capacity and a dedicated server can have maximum 15000 to 20,000 emails per hour as the capacity. If you want to send 500,000 emails per day, it is recommended that instead of buying a single server with high capacity, you buy multiple dedicated servers with lower capacity. Because then you get more IPs from different IP ranges to use and all of your servers can be used for long without blacklisting.  We charge an additional installation fee of $99 per installation on each server which is purchased in additional to the original first server.

Q. Is your pricing for the software & email lists negotiable?

A. No. Please do not contact us for any discounts. According to our knowledge we are the cheapest providers of this new technology in the internet. $79 to $139 / month for sending unlimited emails (Minimum around 1.50 Million emails per month) is what we offer and we have never found a cheaper provider anywhere in internet as of now.

Q. Can I directly register as affiliate in plimus? What is the difference between signing up as reseller in the form in your website and registering as an affiliate in plimus?

A. You can create a new affiliate account in plimus and can register as our affiliate through the link below.  http://secure.plimus.com/jsp/developer_login.jsp?affReqId=1AEE703C43F212CE

The difference is that when you register as affiliate via plimus, you donot have to wait for 1 month to get the money credited to your account. Plimus credits your 30% commission directly and instantly to your account. You can also track the sales via your plimus account. You will be given a link by plimus which you can place in your website and when your customer orders our product through the that link , instantly your commission will be credited to your plimus account.  Later you can withdraw this amount to your bank account or credit card. You can also get a physical master card from plimus which you can use at any ATMs to withdraw your money in your local currency.

Q. User has a domain and wants to integrate our software into his domain, but he does not have a server

A. User can integrate our software into his domain, since he doesnot have a server he can purchase it from our recommended server providers, with hosting charges of 79$ /month. For this user just have to send us his domain control panel login details or if that is not possible, he has to set the name servers of the domain in his domain control panel according to the details provided by us. But generally we recommend that the user registers a new domain which is dedicated for hosting this software.

Queries regarding Realva WebMail 2 – webbased email marketing software

Q. Can i use personalization of emails in your software with an excel .csv email list ?

A.Yes. you can personalize your email content using the content of a csv file. like you can insert name of customer in email body automatically fetched from a .csv file. Select dynamic content tag in the compose message window and choose the option to personalize your emails using mail merge. For eg instead of Dear Sir/ Madam in the body you can use Dear john, & Dear Annie  These names will be automatically fetched into each single email from excel .csv file.

Q. Is the software Re-brandable?

A.  The software is completely Rebrandable. Send us  your logo and company name after purchase ,and we will update it on the software. Later on you can sell this software to your customers as if it is your own software. All this for just $195 one time fee.

Q. User wants to know if he can create his own templates.

A. user can either use the predefined templates or upload you own template and can even scan the email campaign to see if it has any spam contents.

Q. Does the software have analytics that show open rates and click through rates

A. user will get your completed email campaign statistics from the software where user can see both the graphical and statistical data of unsubscribed email ids, bounced back emails, number of clicks of the inside links in the content of email, forwarded emails and opened email ids. User can later export those particular email ids to an external .csv file too which can be used in further mailings.

Q. How to import email ids list into the software ?

A. create a contact list, from the "contact list" tab, click contacts tab and then "import contacts from a file". Import email ids list from either .CSV or .txt file , and then load accordingly. User can not only import email ids from .csv file, but also the whole record which contains first name, last name, phone number, fax number , url, postal address etc and can later use it to send personalized emails (each email with unique content) using mail merge functionality in the software.